1. Personalized Contact

From the first visit to the delivery of the keys, contact is personalized with the person responsible for your project. It's not a call center or a general number.

2. Remote monitoring

Regularly, a summary of completed and planned work is provided, along with photographs, so that progress can be followed even when not in person.

3. Response time

We focus on providing an immediate response, as communication is one of the aspects we value most in our relationship with the client.

4. Budget and extra work

The initial proposal is organized in detail by chapters and tasks, supported by the project plans and specifications. In this way, we get as close as possible to the reality during the course of the work, avoiding surprises.

Any unforeseen work is budgeted and approved by the client before being carried out.

A contract is drawn up outlining all the conditions, such as the payment plan agreed upon by the parties, which may be phased or based on monthly measurement reports, and the project execution time.

5. Customer who does not live in Portugal

We regularly work with clients who do not reside in Portugal.

Customer communication and follow-up are carried out frequently, either through regular photo updates or video calls.

6. Warranty and what happens after

The work doesn't end when the keys are handed over. Besides the warranty being one of the items defined in the contract, we are always available to resolve any situations that may arise after construction. We honor the warranty period for the work performed and remain contactable should anything come up.